At The Action Impact, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following personal information:

  • Identity Information: Name, date of birth (if applicable)

  • Contact Information: Email address, postal address, phone number

  • Payment Information: Payment details collected via secure payment gateways (we do NOT store your full credit card details)

  • Technical Information: IP address, browser type, device information

  • Usage Data: Information about how you use our website, including cookies and tracking data

2. How We Collect Your Information

  • When you place an order through our website or store

  • When you sign up for our newsletter or marketing emails

  • Through cookies and analytics tools when you browse our website

  • When you contact us for support or inquiries

3. Why We Collect Your Information

We collect your information to:

  • Process and fulfil your orders

  • Communicate with you about your orders and our products

  • Provide customer support

  • Send you marketing communications if you opt-in

  • Improve our website and services

  • Comply with legal obligations

5. How We Store and Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your payment information is processed securely through trusted third-party payment gateways like [Stripe/PayPal/etc.] — we do not store your full payment details.

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Sharing Your Information

We may share your personal information with:

  • Payment processors: To process your payments

  • Shipping and fulfilment partners: To deliver your orders (e.g., Sendle, 3PL services)

  • Marketing providers: If you subscribe to newsletters (e.g., Mailchimp, Klaviyo)

  • Legal authorities: If required by law or to protect our rights

We do not sell or rent your personal information to third parties for marketing purposes.

7. Cookies and Tracking

Our website uses cookies and tracking technologies to enhance your experience, analyse website traffic, and assist with marketing.

You can manage or disable cookies via your browser settings, but this may affect some functionality on our site.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Opt-out of marketing communications at any time by clicking “unsubscribe” in emails

  • Lodge a complaint with us about privacy concerns

To exercise these rights, please contact us at jess.lyle@outlook.com 

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

The Action Impact
 Email: jess.lyle@outlook.com